Taobao will upgrade the elder version, with exclusive human customer service for the elderly

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Taobao said that it will upgrade the elder version before this year’s Double 11, and provide exclusive human customer service for elder users. The customer service entrance will be displayed in a prominent position on the homepage, providing services such as helping users to protect their rights and refunding customers on behalf of customers. The new elder version also adds functions such as shopping for vegetables and medicines, and provides free pharmacist consultation services for users who buy medicines.
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