foreword
Recently, I met a merchant who accepts Amazon gift cards from all over the world, so I took out my Amazon US account that I used only once and cut off the bill. I bought a small amount for a few days, and the 190-dollar gift card was sold on the fourth day. risk control
The first wind control
We believe that an unauthorized party may have accessed your account. To protect your information, we have:
— The password for your account is disabled.
— revoked any modifications made by that party.
— Cancel any pending orders. You may ignore any confirmation emails you receive regarding these orders.
— Recover any pre-existing gift card balances that may have been used. It may take 2-3 days for the gift card balance to be credited to your account. Any gift card balance added by an unauthorized party during an account takeover campaign will be void.
— If 2-step verification is enabled during unauthorized access, we disable it. Please reset and enable 2-step verification on Amazon and enable it where appropriate.
Wait 2 hours for these actions to take effect.
After 2 hours, you will be able to reset your password and regain access to your account. On the Amazon login page, select “Forgot your password?” and follow the instructions. If you don’t have a phone number on your account, we recommend that you add it by clicking “Account Settings” on our help page: http://www.amazon.com/help
At the same time, we recommend that you do not use the same password you use on other websites, including your email provider. Proactively monitor all of your accounts, including your email, and any unauthorized changes to automatic forwarding or deletion rules set up by your email. We also recommend that you review any recent activity in your payment method and report any unauthorized charges to your financial institution.
Once you regain access to your account, you may need to:
— Re-enter complete payment method information the next time you place an order. – Re-enter any addresses you have recently added to your account. – Check your subscription, if any. You may need to update them.
To keep your account secure, go to Your Account > Login & Security > 2SV Settings to enable 2-Step Verification on your account.
To learn more about 2-step verification and what you can do to protect your account, please visit our security and privacy:
https://www.amazon.com/gp/help/customer/display.html?nodeId=551434If
If you have any problems accessing your account, please contact Customer Service:
US customers: 1-800-388-5512 Canadian customers: 1-877-345-3364
International Customers: 1-206-577-1205
http://www.amazon.com/contact-us
To help us improve your experience, please click the link to take a quick survey.
https://amazon.qualtrics.com/jfe/form/SV_9Yte0RbuQdRr8oJ
Customer service
Amazon.com
I waited for a few hours to log in again, change my password, then I turned on 2FA and then I downloaded it. I bought it the next day, and the risk was controlled again.
The second wind control
We believe that an unauthorized party may have regained access to your account. To protect your information, we have:
— The password for your account is disabled. You can no longer use the same password for your account.
— revoked any modifications made by that party.
— Cancel any pending orders.
— Recover any pre-existing gift card balances that may have been used. It may take 2-3 days for the gift card balance to be credited to your account. Any gift card balance added by an unauthorized party during an account takeover campaign will be void.
— If 2-step verification is enabled during unauthorized access, we disable it. Please reset and enable 2-step verification on Amazon and enable it where appropriate.
Wait 2 hours for these actions to take effect. After 2 hours, contact customer service to regain access to your account.
http://www.amazon.com/contact-us
US customers: 1-800-388-5512 Canadian customers: 1-877-345-3364 International
Customer: 1-206-577-1205
Request transfer to the Account Changes Department for assistance.
At the same time, we recommend that you do not use the same password you use on other websites, including your email provider. Proactively monitor all of your accounts, including your email, and any unauthorized changes to automatic forwarding or deletion rules set up by your email. We also recommend that you review any recent activity in your payment method and report any unauthorized charges to your financial institution.
Once you regain access to your account, you may need to:
— Re-enter complete payment method information the next time you place an order.
— Re-enter any addresses you have recently added to your account.
— Check your subscription, if any. You may need to update them.
To keep your account secure, go to Your Account > Login & Security > 2SV Settings to enable 2-Step Verification for your account.
To learn more about 2-step verification and what you can do to protect your account, please visit our security and privacy:
https://www.amazon.com/gp/help/customer/display.html?nodeId=551434
Account Specialist
Amazon.com
This time, it seems to be a pain in the ass. It seems that you need to contact a human to solve it. It seems that the phone is also from the United States. In order to avoid wasting time with ink, you must find a way to use Chinese customer service. Last is the phone call. I can’t log in to my account now
How to contact Amazon Chinese customer service worldwide
Amazon China Customer Service https://www.amazon.cn/gp/help/customer/contact-us/ref=hp_gw_need_cu?ie=UTF8&nodeId=200343690
It should be noted that Amazon China’s customer service has a high global authority, unlike Apple Cash China, which cannot help.
I don’t know what will happen after Amazon exits China. In this way, you need to register an Amazon China account first.
It is said on the Internet that you can also call 4009105668 directly, but I failed to call in, and no one seems to answer.
At present, Amazon China supports the help of websites in Germany, the United States, Japan, and the United Kingdom.
There are also many types of supported functions, not only order issues, payment and security issues can be handled
There are three options: online, email, and phone. Since all of them are in Chinese, it must be the easiest to make a phone call.
He will ask you to fill in your own mobile phone number, and then click to contact, they will call you immediately, and access to the labor at a very high speed. The customer service system is really good and the response is very fast. (Will no one use it) .
I received a call from the number 022 5967 7483. It took 8 minutes and VIVO recognized it as Amazon customer service.
Manual Unblocking Dialogue Summary
First describe the problem situation, then verify the information, and finally remove it.
First of all, you need to provide Meiya’s mailbox number (or mobile phone number)
Then asked me about the latest order, what I bought and so on.
Then I found out that I had a Chinese address and asked me to recite the Chinese address, zip code and mobile phone number of that address.
Then verify the payment information of the account (the 4-digit card tail number and the validity period).
Then it is unblocked, and even within 2 hours of the email notification, it can be forcibly unblocked.
This should be a common security and anti-theft risk, not the kind of ban that is considered fraudulent.
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