Blizzard China issued another article: “World of Warcraft” progress archive function is safe, and NetEase is responsible for this part of the data

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Sina Science and Technology News on the afternoon of January 19th, Blizzard China released the answers to frequently asked questions about the progress archive of “World of Warcraft” on its official WeChat today.

Blizzard China said that this function is safe, and it provides a comprehensive archive covering character information, equipment and game progress, with a view to using it when the “World of Warcraft” national server reopens. In addition, this function is an additional supplement to the data storage of Netease, and Netease is responsible for this part of the data. Blizzard China stated that there is no plan to launch this function on a global level.

The original text is as follows:

Generic Download Issues

Q: How long will the download function be available? When will it end?

Answer: This function will be available until the end of service of “World of Warcraft” at 0:00 am on January 24.

Q: After the game server is closed on January 24, can players still download account files?

Answer: No.

Q: Can players who have no game time download account progress?

A: Accounts that have run out of time can still log in and use this feature at this time, but this condition may change in the future. We recommend that interested players save early. What we want to reiterate is that this function is an additional supplement to NetEase’s data storage involving all “World of Warcraft” national server players.

Q: Can players download the account progress of “Dragon Age” and the classic nostalgic server at the same time?

Answer: No, the corresponding functions of the classic nostalgic server and “Dragon Age” are installed and launched separately, so players need to download account progress separately. Please note that permanent level 60 Classic and Wrath of the Lich King are also counted separately, if players wish to save all three progressions (“Age of Dragons”, “Wrath of the Lich King” Classic and Permanent Level 60 Classic server), you need to log in to each client separately to perform progress archiving operations, and each client has an independent archive file.

security issues

Q: Is this feature safe to use?

A: Safe, tens of thousands of players have successfully used this feature to save their account progress. We go through benchmark testing when we add new features to the World of Warcraft client.

Q: Is there any security risk when using this function?

Answer: This function has undergone rigorous security testing before it is implemented, which is our consistent standard.

Q: Is it possible for players to lose their virtual property? Will Blizzard take responsibility for this?

Answer: This feature is safe, and it provides a comprehensive archive covering character information, equipment, and game progress, in order to be used when the “World of Warcraft” national server reopens. In addition, this function is an additional supplement to the data storage of Netease, and Netease is responsible for this part of the data.

Other download details

Q: Will the download affect other Blizzard games on the player’s account?

A: No, this feature only locks the player’s World of Warcraft account.

Q: If a player changes their mind, will customer support be able to reverse the process and unlock the account?

Answer: No. Once the game account is locked, it cannot be reversed. We recommend that players think carefully before choosing to lock the account.

Question: Some players’ accounts were locked because someone else (a hacker/studio) logged in and downloaded account progress. Can you unlock these accounts?

A: This is more of an account sharing/protection related issue. We recommend that players protect their accounts and do not share them with others.

Q: What should I do if “An error occurred, please try again later.” or “Progress archive download failed” keeps popping up?

A: This could be for a number of reasons, but players can go ahead and try to redownload their account. When the download is successfully completed, a message box will pop up, displaying “Progress archive downloaded successfully”.

Q: After the account is locked, can the player download the archive file again? If possible, can you specify to save it in another location?

Answer: Yes, players can also re-download archive files after being locked, but the files can only be placed in the game’s installation folder.

Q: Can players edit or move downloaded files? If not, what happens if a player accidentally deletes a file or uninstalls the game?

A: Players can and should back up files to multiple locations and keep them safe. We recommend that players back up their files on multiple hardware in case the computer fails.

Q: Is this the only way my account progress is saved?

Answer: What we want to reiterate is that this function is an additional supplement to NetEase’s data storage involving all “World of Warcraft” national server players. This function allows players to hold the data in their own hands, with a view to re-opening it for the national server.