Accounts on major internet services are increasingly becoming a person’s online identity, and account blocking hits users harder than ever. Upstream news reported on the deeds of a 16-year-old boy from Chongqing who became a Douyin celebrity. His QQ space was blocked in August last year because of “publishing illegal content”. He first appealed to the customer service, who asked to clear all the content. He complied, but the account is still not unblocked. He also tried to file a complaint through platforms such as 12315 and the Ministry of Industry and Information Technology, but it was still ineffective. Angrily, he told customer service to go to his company headquarters to appeal offline. The customer service then gave Tencent the address of the customer service reception center. On the second day of the Lunar New Year, he took a train from Chongqing to Shenzhen, where Tencent is headquartered. When he arrived in Shenzhen, he first went to the local Public Security Bureau, but the Public Security Bureau said that there was nothing they could do. On the third day of the Lunar New Year, he went to Tencent headquarters and was successfully unblocked.
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