“Chat” software WhatsApp malfunctions, affecting users in many places around the world

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[Global Times Comprehensive Report] On the 25th, users in many countries and regions around the world found that they could not use the instant messaging application WhatsApp normally, including the United States, the United Kingdom, India and Singapore.

WhatsApp, a communication software that allows free calls and text messages, was acquired by Facebook for $22 billion in 2014 and is now part of Meta, the parent company of well-known social media platforms such as Facebook and Instagram. The British Broadcasting Corporation (BBC) reported on the 25th that many people complained on social media that they could not send or receive information. Not only in the UK, the collapse of WhatsApp has sparked a strong reaction from many netizens around the world. Statistics show that it has around 2 billion active users worldwide and is especially popular in Africa, Europe, India and South America, ranking fourth in terms of software downloads in 2022.

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According to data from the operator’s error reporting website Down Detector, WhatsApp was in trouble at about 3:00 EST and returned to normal at about 5:00 EST. Considering the scale of the software’s users and its indispensable status in many countries, every second of access barriers has unintended consequences, the New York Times said. The BBC said the outage of WhatsApp has also sparked controversy in the UK, as government officials also use the platform. In addition, there have been reports of this issue in Hong Kong, South Africa, Singapore and India.

Afterwards, WhatsApp spokesman Josh Blakeman said on the social media platform, “We know people were having trouble sending messages using WhatsApp today, we have resolved the issue and apologise for the inconvenience.” However, he did not specify the reason for the problem.

According to the New York Times, this is not the first time WhatsApp has had problems. Facebook’s family of apps, including the platform, were down for about five hours in October last year. The New York Times said the outage was an “unfortunate moment” for Meta, as the company recently launched a major advertising campaign claiming that “WhatsApp is a safe and secure alternative to other messaging services.”

Shares in Meta fell 0.7% after the accident, Reuters reported. (Liu Yang)

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