On May 17, in response to the media report that “the child canceled the mobile phone number for the deceased mother, but was told that he had to do it in person”, the Guangzhou Branch of China Mobile Communications Group Guangdong Co., Ltd. (hereinafter referred to as “Guangzhou Mobile”) issued a relevant situation statement, and Apologize to the owner’s family.
Back in time on the afternoon of May 14th, Mr. Wu, a relative of the owner of the machine with the number 136XXXXXXXX, came to the Guangzhou Panyu Dashi franchise business hall to cancel the mobile phone number for his deceased mother. As a result, the staff who handled the business told him that he had to come to handle it in person.
As soon as the matter was exposed, it immediately sparked heated discussions on social platforms. According to Guangzhou Mobile, Mr. Wu said at the time, “She (the card owner) herself can no longer come.” The salesperson did not understand the meaning of this sentence accurately, and did not know that the owner of the machine had passed away. He reminded again that the account cancellation needs to be done on the spot, or the account should not be recharged and paid, and the account will be automatically canceled after three months of arrears.
“Mr. Wu did not raise any objection, and left immediately. The account cancellation was not completed that day.” Guangzhou Mobile added: At noon on May 16, relatives of the owner, Mr. Wu and Ms. Wu, came to the business hall again, indicating that the owner had passed away. , and provided the death certificate and other information, and the salesperson handled the number cancellation for the customer on the spot. (Text | “Financial World” Weekly Tang Guo)
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