foreword
After the official arrival of the physical card was expected but I did not activate it, I found that all merchants refused to pay, which may also be related to the previous large number of chargeback records. In short, I found that the payment could not be made normally. After 2 weeks, I successfully verified the physical card, but Discover not only can’t pay in Stripe, but also can’t be tied to ApplePay and PayPal. So follow the App prompt to contact customer service.
Customer service contact information
Email: [email protected]
The response time is still very fast. The email I sent at 13:05 on June 30, 2022 in HKT, the other party replied at 14:33 on June 30, 2022 in HKT.
Customer service troubleshooting
①The first one is to ask me if the physical card is activated (14:33)
“We’re sorry to hear that you’re having trouble adding your physical card to Apple Pay. Before adding your physical card to your digital wallet, please confirm that you have successfully activated your physical card? Also, your virtual card and physical The cards are indeed a different number and you can rest assured that this will not cause any problems.”
Then I sent a screenshot of the app to confirm that I did activate the physical card (14:50)
②Then asked me if I locked myself (14:56)
“It appears that you accidentally locked your card in the app. Can you toggle lock and unlock in the Curve app? After that, try adding your physical card again in Apple Pay.”
Then I LOCK-UNLOCK and tried a few more times, but it still doesn’t work. I replied to the customer service (15:16)
③ Then it is estimated that it is transferred to the background department
15:23 “Thank you for your efforts in the previous request. We will check this further and keep you updated as soon as there is an update.”
15:27 “Just a follow-up. Could you please send us a screenshot of what happens when you try to add a physical card in Apple Pay? That will help us check further.”
Then I sent the picture of the process (15:45), the prompt of Applepay is very common, it just said that the card could not be added, please contact the card issuing bank, even if it is added by card number or by app jumping.
15:50 “Thank you for these screenshots. Please give us time to investigate further. We’ll keep you posted once we fix it.”
④ Then ask for identity verification
19:52 “Just a quick update. We’ll be sending an email asking for more information. Keep an eye out for an Onfido request that will be sent to your email address with the following steps. If you haven’t received it after 24 hours, please notify Us. Thank you and good luck!”
It appears to be using a platform called Onfido for authentication. I also received different authentication requests from [email protected] at 21:12 and 21:22: “ As part of your Curve_US application, you are required to complete an online form to verify your identity. First, click the safe link. You can also save your progress and continue later by returning to the same link.”
The KYC of this platform can be opened on the mobile phone, and then the first step is to confirm my name, then select the certificate to upload, and then need a face selfie, support on-site shooting and uploading of pictures.
Support passport, national ID card, driver’s license, and then I uploaded the passport first, but I received an email after a few minutes, and then uploaded the ID. I’m also not sure which works, as there is no indication of success or failure, just that the relevant message was submitted to Curve.
⑤Successful solution
22:34 ” Just a quick update! We’re happy to inform you that you can now proceed to add your physical card to Apple Pay as the issue has been resolved. “
06:13 ” We can see that everything is in order. If there is anything else we can help you with, please feel free to contact us. “
Then I went to test Applepay, no problem, bind PayPal, it is also OK, and then tried to use PP to pay Contabo, and everything went well, indicating that the risk control problem has basically been solved.
related case
There are also many cloud users on Feike who have related cases
It is mentioned that after the physical card is activated, nothing can be bound, and they sent an email to the customer service mad. They tossed for two weeks, and now they can finally swipe.
Applying for Curve US through this is a post for a normal application
Brothers, I would like to ask if your curve can be bound to the apple wallet, why do I keep playing this, and why there is always a risk of being rejected when paying, my account seems to have been applied for in 20 years or 21 years Although this person is not the US version, the cause and solution are the same
There are also several cases here “I received an email today requesting to upload a passport and a selfie. (It must be a passport, other IDs will not work) I don’t know if it has anything to do with being locked. As part of your application with Curve_US, you will need to complete an online form to verify your identity.” “My card is also locked, and I have made an overseas purchase online. I received an email asking me to upload my ID and take a selfie.”
Related Links
Curve US risk control release process
Curve US skip-the-line invitation link [please register with +1 mobile phone number]
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