There is a new observation today. When chatting with almost everyone, in the information we hear or the information we output, there are some noises/noises that we cannot ignore. These noises are more about saying this sentence emotional expressions, such as:
The client is coming at 2 o’clock this afternoon, you go to prepare, quickly deal with this case, I am a little annoying to this client.
The only valid information in this sentence is “the customer is coming at 2 o’clock this afternoon, you have to prepare, and quickly deal with this case”, and “a little annoying to this customer” is an emotional expression.
If you happen to be the executor of this matter, when you receive this news, you will sometimes be disturbed by “a little annoying to this customer”. It may eventually lead to the collapse of this business negotiation. And the person who actually conveyed this order to you hopes that you can receive this customer from the purpose, and does not include the emotion of “annoying” the customer. “Annoying” is more of a summary transmission of historical information. For example, this customer is not punctual and backslidden, resulting in negative emotions/or poor first impressions, and finally the expression of emotions and the output of effective information are formed.
Under normal circumstances, only when the information transmitter and the information listener are more familiar, will these emotional information and “real information” be transmitted together. As a listener, because of the “closer relationship”, they will relax their vigilance. All valid information and emotional information are received, which eventually leads to deviations in the process or results when performing this thing.
Humans are emotional animals. When expressing information, whether it is tone or language, there will be emotional performance. As a listener, it is easy to be led into a ditch. When listening to information and other people’s expressions, if you can clearly understand that the other party is just “chattering” or “passing effective information”, and when appropriate, removing/blocking useless information may make you a better person listener/executor.
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