problem solver

Original link: https://www.barretlee.com/blog/2022/05/12/dx7zue/

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The most helpless thing about feedback problems is to change from the role of the feedbacker to the co-investigator.

Being pulled into a group, then from two people to five people, then from five people to ten people, and finally to a large group of fifty people, and every time a group of people come in, as a co-investigator, I have to provide more Information, and sometimes it is necessary to repeat what has been said before. Of course, fifty people is a bit exaggerated, but it often reaches the scale of more than ten people.

It’s nice to have a concept – the problem ends with me. No matter how long the link of the problem is, if you want to deal with this problem, you must disturb the user at most once to collect all the required information, and then use the system logs and the logs of each gateway to troubleshoot clues and track down more information. If more people with more links are involved, then turn yourself into the feedback person and continue to track down.

Research and development with such a sense of responsibility may soon become extinct. If you can meet such a person, please cherish it.

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