Uber agrees to pay disabled riders millions, waive overtime waiting fees

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The U.S. Department of Justice said in a statement on July 18 that it had reached a settlement with Uber Inc. to resolve allegations that Uber violated the Americans with Disabilities Act (ADA). Under the agreement, Uber will provide millions of dollars in compensation to more than 65,000 users who have been charged discriminatory fees for their disabilities.

In November 2021, the U.S. Department of Justice charged Uber with phasing out overtime waiting fees across the U.S. starting in April 2016. Riders who do not arrive two minutes after the Uber car arrives at the pickup location will be charged an overtime fee. Uber failed to reasonably modify its pricing policy for riders with disabilities.

Under the two-year settlement, Uber pledged to waive overtime waiting fees for all riders who can demonstrate a disability that required more time to get to a ride, ensure easy refunds for anyone charged with an overtime waiting fee due to a disability, and roll out overtime Fee waiver program.

In addition, Uber will refund double the overtime waiting fees, which could amount to hundreds of thousands to millions of dollars, to the accounts of the more than 65,000 eligible riders enrolled in the waiver program. Uber will also pay $1,738,500 to the more than 1,738,500 riders who were charged overtime due to disability, and $500,000 to other aggrieved individuals identified by the Justice Department.

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