Original link: http://battlele.com/courier-lost/
It’s been two months since I haven’t updated. The recent state is very confusing. I can’t say it’s bad but it’s not good. The bad part is that I can’t sleep, my work and rest are disordered, and my mood is affected. It seems that I feel more fragile than before. The good part is to keep exercising and the training volume is stable.
Schrodinger’s Express
What I want to complain about in this article is the inaction of Yunda Express after losing the item. After sending a wallet to the Northeast in March, there was no news. At that time, I naively thought that it was a temporary blockade caused by the severe infection of new coronary pneumonia, but wait. After the control was lifted, there was still no normal dispatch. I was not in a hurry before, the value of the wallet is not high, a few hundred yuan, it is also based on the trust in the local Yunda network, I have cooperated for a long time, and I don’t care about it.
start a complaint
But after waiting for two months, there was still no feedback. I started to call Yunda customer service number 95546, and asked several customer service personnel (not the same customer service each time), and finally realized that it was a lost piece. It’s been June since they admitted to missing the item, three months have passed. I can’t really tell. Although the iPhone does not have a recording function, every time I make a customer service call, I will use another iPhone to record . Although these recordings are not useful in the end, I still need to keep good evidence for emergencies.
Let’s talk about how disgusting Yunda is. First, after connecting the phone, it will use a language robot to ask you to say the tracking number. When the system locks your tracking number, it will be “specially treated”. First, transfer to the local delivery. After the outlet, I can hear the other party chatting in dialect, but the other party can’t hear me at all, and I don’t know why such a low-level problem is repeated and encountered three times. Second, when I make repeated calls, the system will prompt that the manual agent is busy, and I can’t get through after waiting for ten minutes, but I use another mobile phone number and do not provide a tracking number ( repeatedly request to transfer directly to manual ), I can connect immediately, So I came to the conclusion that the system “temporarily blocked” me.
The problem I’m having after a pointless internal complaint:
- Procrastination
- Don’t speak after calling customer service
- Can’t get through to customer service at all
Therefore, this method of rights protection is invalid. After searching for information on the Internet, I learned that you can file a complaint through the website of the Postal Service Complaint Platform – State Post Bureau (this platform cannot cancel your account…), and fill in the corresponding information as follows
It should be noted that the complaint company (Yunda) will take more than seven days to accept it, so do not choose the complaint time as the same day. Immediately after the complaint, Yunda’s two outlets were fined 1,000 each (for sending and delivering). The staff of the previously cooperated outlets also blocked me for this reason (I had lost a shipment before, and I chose to continue cooperation after receiving a claim). I didn’t understand their operation. All the materials have been submitted, and after three months of waiting, I am really impatient, so I can only blame Yunda for not doing anything.
start to defend
However, even after the outlet was fined, I didn’t receive any compensation. I guessed that their psychological estimate was that they would delay after all the fines were fined. I made several customer service calls one after another. Yes, even if I complained, I can only deal with Yunda. The company communicated that this complaint from the Post Office (here I blame him for trusting him too much) only served as a fine.
After Yunda promised compensation, she waited for nearly a month (more than the promised seven working days), but still no result. I added two more complaints to the site! But Yunda actually closed the work order directly (indicating that the courier company still has room to operate), I couldn’t stand it, and I continued to defend my rights, only to find out that I should call 12305. This is the same organization as the State Post Bureau, and they handle complaints separately. affairs. The staff said that after calling and complaining, it will be dealt with within a month at the slowest. This time, I finally received the compensation the next day. The supervision effect is still strong by calling. . Receive compensation in the Alipay account provided to them.
Summarize
- Complain to the courier company at the first time without regard to affection
- If the complaint fails after seven days, immediately file a complaint on the State Post Bureau website/public account and phone
- Remember to record and collect evidence
- keep patient
May everyone’s packages not be lost and delivered in time.
PS The items from the British website Shanghai Tao were sent to the door of the home and lost by EMS. It was annoying to wait for more than two months, but the shopping website directly compensated me, and also gave me a deduction coupon of £10. The probability of loss is still quite high. High, it’s just a question of who pays the bill.
This article is reprinted from: http://battlele.com/courier-lost/
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