Xiaopeng Motors and Agricultural Bank of China reached a strategic cooperation and obtained a credit line of 7.5 billion yuan

Today, there are Xpeng car owners and Xpeng Motors employees who are defending their rights online. Their Xpeng P7 has experienced many power failures in the whole car, but if he wants to change the car, he needs to bear the price difference of 140,000 yuan. In this regard, the car owner unacceptable.

According to the owner, he loves Xiaopeng very much. He bought the first P7 670N version in October 2020 and the second P7 670E version in July 2021, becoming the first dual-material P7 car owner in the country.

And after finishing a long-distance trip with NGP in 2021, he joined Xiaopeng out of his extreme love for Xiaopeng and became an employee of Xiaopeng Motors.

This year, he went to Heilongjiang to promote the Xiaopeng brand and NGP assisted driving, but on March 10, the Xiaopeng P7 lost power at high speed during the trip, and the battery motor turned on the fault light. NGP directly quit within a few seconds. The speed of the vehicle dropped from 120KM to 0KM, and the vehicle completely lost power.

At that time, there was a heavy goods vehicle behind him. Fortunately, the owner of the vehicle changed lanes to the emergency lane in an emergency. Otherwise, the consequences would be unimaginable. The accident caused a huge psychological shadow and trauma to him.

However, the power failure happened again a month later. On April 9, when its P7 was being charged at the Xiaopeng supercharger station, the whole car was suddenly powered off and offline, completely losing power, and even the doors and trunk could not be closed, and the car could not be driven. away from the scene.

Out of trust in the brand and recognition of Xiaopeng’s excellent after-sales service, car owners prefer to believe that these two sudden power failures are just an example, and it does not mean that there is a problem with the overall quality control of Xiaopeng Motors.

However, on April 19, Liu Lu, the experience officer of Xiaopeng Motors, came to negotiate with the car owner on behalf of the manufacturer to resolve the matter and gave two solutions.

First, the vehicle will be returned to the factory for maintenance, and some vehicle service points will be given as compensation. If you do not agree to the maintenance, Xiaopeng Motors Xiaopeng Company can recycle the car at the price of the used car, and the owner of the car can repurchase the product of Xiaopeng at the price of the new car.

And the recycled second-hand vehicles need to be recycled according to the value of the overhauled vehicles that have been repaired. The normal second-hand car value is 220,000, but because of the quality problems of the P7 itself, it can only be given to 180,000 to disassemble the battery, and the price of the new car should be based on the price increase. Calculated at 320,000 yuan, the difference of 140,000 yuan in the middle is all borne by the owner, which is the only way to change the car.

And it is clear that the first Xiaopeng Motors cannot guarantee that every new Xiaopeng car provided to consumers will have no quality problems after it leaves the factory production line. , can be regarded as not causing substantial harm to the owner.

The car owner was deeply shocked and puzzled by the words and deeds of the consumers’ right to life and product quality, and was also very chilled, and resolutely could not accept this mediation plan.

At present, the car owner is still negotiating with Xiaopeng Motors and will follow up.