Original link: https://kaix.in/2023/0520-my-fault/
I just did some introspection. In fact, many of the troubles I encountered in the store recently were all my fault, wrong responses, and wrong attitudes. For example, the most common situation I encountered recently is that several customers came in together, stood in front of the bar, looked at each other, and whispered: “I don’t want to drink / I don’t like coffee / I only have coffee.” At this time, I usually lose my patience, just blindly raising my eyebrows and maintaining a “spirited” expression, waiting silently; but in my heart: “Why do you come to a coffee shop if you don’t like coffee/Speak up, order whatever you want What, and after taking the photo, we will never see each other again.”
I thought, if it was ten years ago, I probably wouldn’t be so impatient. At that time, I was more enthusiastic and thought it was a good opportunity—remember the story about selling shoes in an African tribe that didn’t wear shoes? It is recommended to try coffee, which can even be said to be the mission I gave myself when I opened the store. There must be someone who doesn’t like coffee all the time, but who knows, at least after drinking my coffee before deciding. Maybe when I encountered this kind of situation at that time, I would be so confident that I would be the first to speak: “Hi! Don’t worry, I have come all the way, and I have to try the products of the oldest cafe in Tengzhou. If not, just come…”
Thinking of these is inevitable, when did I start to lose my enthusiasm? ! If I had to make an excuse, it was probably because I was really old, and it was difficult to smile and say some jokes to young guests. Yes, of course, the state of “people who love coffee naturally gather here” is of course also good-now the daily situation of our store is roughly the same. The special circumstances only happened recently, and I didn’t show any disrespect to any of my guests, so it didn’t seem necessary to be bothered; but I was still ashamed to think of the impatience that would always arise in my heart. Now that you are still in the service industry, cheer up and tell some jokes that make the guests feel comfortable, even if the guests still order soda water, milk… so what, or never see each other again, at least, how much can you leave customers with? A little bit of comfort rather than the sense of oppression in the cold, isn’t it? This is what people in the service industry should do.
fin.
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