Original link: https://www.blueskyxn.com/202208/6337.html

Background introduction

Received an email from [email protected] in the early hours of last Sunday

The title is << Ref:10603XXX >> There’s been unusual activity on your account(s)

The content is We noticed unusual activity on your account ending in XXXX. For your protection, we’re restricting your Capital One Bank® account(s) until we verify some recent activity. A restricted account may prevent you from withdrawing money or completing pending transactions , though you can still deposit money.

Please call us at 1-866-464-7761 as soon as possible so we can verify this recent activity. We’re available Monday through Friday, 8 am to 11 pm and Saturday 8 am to 6 pm

Blockade

Withdrawals from bank accounts, 2 are restricted, but the credit card can still be used. There may be a bug in the picture. For a few hours that day, the synchronization of my credit card transactions failed.

Manual unblocking

First of all, I am stuck on the phone at 8:00 am in New York time, and I don’t know what time it is in New York, so I directly search for New York time on Google, because what daylight saving time is in the United States.

Then the process is that he asks your name first, he didn’t ask my address and zip code.

You should reread the content of the email first, and then say that the online banking shows that the withdrawal is restricted, and ask the customer service to check it for me and remove the restriction.

Then asked my tax ID number and mobile phone number, and then sent me a five-digit verification code to my mobile phone number with 89787

Capital One will request this code over the phone to verify you. Your code is: XXXXX. Thank you.

The last time the Apple Store froze a credit card used a mobile app to confirm it, this time is different.

Then I asked me if I did this thousands of transactions, and then said that I wanted to prove that I was me, and said that I would send a link to my mobile phone number to upload the Photo ID.

Is a Hi–it’s Capital One sent via 227898. We need to verify it’s you. Complete your secure ID capture verification at the following link: https://ift.tt/Xw9FdCP

When you open the link, you can choose between PhotoID and Passport (you need to use a mobile phone, not a computer). This is only for taking pictures on the spot, but not for uploading files. Then I tried it, and the result said that it was Unable to processing. Then I asked the customer service if there was any other Verification method

Then he said that he would call me to verify if it was me. The above takes about 14 minutes.

Then they called me back shortly after hanging up. Note that it is best to make sure that you can receive incoming calls normally, especially if GV users need to check the availability of UDP, it is best to have Callkit.

Then she called me with the customer service number, then verified my information again, and then asked me what device do you usually use to log in, then I reported her three login devices, and then asked me if I often use VPN to log in, I Said yes, I was studying in China, and the Chinese network was difficult to connect to the US bank, and then waited for a while and said that she had settled it, and said that it would be OK to wait a few minutes, and then I logged on the mobile banking and online banking again and found that it was still unsolved. I Checked with her again to see if I had done what she could, and if I just had to wait, she said yes, just wait, and then I hung up, which took 10 minutes.

Then 20 minutes after the call ended and it was found to be back to normal.

This article is reprinted from: https://www.blueskyxn.com/202208/6337.html
This site is for inclusion only, and the copyright belongs to the original author.