China Unicom trumpet (wo trumpet) display abnormal/shutdown/unusable solutions

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中国联通小号(沃小号)显示异常/关机/无法使用的解决方案

foreword

A few months ago, I felt that a small account could not receive text messages, but I didn’t pay attention. I called customer service two days ago and told me that it was detected that there was a risk, and the card was broken by the card-breaking action, and a second real-name verification was required. , support app and offline (use this small mobile phone number).

Then I tried the app and found that I needed a text message or service password to log in, and the service password is the default, requiring access to the code. At the same time, the reset password also has the access code, and then because the card was disconnected, the access code could not be received. So obviously it can only be dealt with offline, so remind yourself to log in to the app in advance and use this small number for secondary real-name authentication.

Network processing

Go to Unicom’s self-operated and official outlets, the kind that can do business, not just selling mobile phones.

You need to bring your ID card, you can go in person, you need to take a photo of the front and back of the ID card and record the face + 2 actions, and then wait a few minutes to restart the trumpet and use it normally. The business is secondary real-name authentication.

Trigger cause and performance

After analyzing the text message records, it should be caused by the fact that I registered for Alipay one day in February and then cancelled it the same day. It is estimated that I have identified the content of the text messages.

After triggering, it will appear that the phone cannot be turned on and off normally, text messages and calls cannot be sent and received, the caller ID is turned off, the switch button is active but useless (including the small app and the operator app), and the logout display status is abnormal.

related case

There are also a large number of similar cases in the black cat complaint , basically it is the problem that the card breaking action requires identity verification

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